FREQUENTLY ASKED QUESTIONS

  • How do I make purchase from Grandeur – A Fashion Adventure?

    Making a purchase on Grandeur – A Fashion Adventure is easy. Use the main menu bar to navigate through the site. Once you have found an item, select the size and click “Add to Cart”. Review the items in your cart by clicking the “Cart” link at the top right-hand of the page. You can remove items from your cart or adjust the quantity of each item. Click on “Checkout” to complete your order.

  • Which size should I choose?

    All products are sold according to different sizing. As sizes vary between designers, so we have provided each designers size chart separately that you can easily find on every product’s page.

  • Are the colors of products shown on the website accurate?

    We have made every possible effort to display the colors of the products accurately. However, the possibility of difference between the actual color and the display color might exist because of various types of screens and displays.

  • How will I know you have received my order?

    You will be sent an email confirming that your order has been received. That information may be viewed under “My Orders” on your account dashboard. In the event that an item you have ordered is not available, we will contact you by email and will only charge your credit or debit card for the value of the items in stock or for which you have placed an order.

  • What payment methods does Grandeur – A Fashion Adventure accept and is it safe to use my card online?

    We accept Visa, MasterCard, American Express and PayPal. All payments are processed through a secure checkout system and your details will be securely transmitted from end-to-end via SSL encryption

  • Can I return an item I have purchased?

    There is no such return policy but you have 7 Days from the date of delivery to decide whether to keep the items you have purchased or exchange it. Please note that custom-made or made-to-order items cannot be returned or exchanged. Please see our Returns Policy for further details.

  • What do I do if the item I want is out of stock?

    Sometimes item may run out of stock or become discontinued. Our website is constantly updated so please keep checking for latest updated content.

  • Which countries does Grandeur – A Fashion Adventure ship to?

    Grandeur Ships worldwide.

  • What are your shipping charges?

    Shipping charges vary depending on the destination of the order. These charges will be added at checkout.

  • Do you offer discounts to Grandeur customers?

    From time to time we run promotions on our website. You can check our website or you can sign up for weekly newsletter to stay updated.

  • Do you offer free shipping?

    From time to time, Grandeur – A Fashion Adventure runs free shipping promotions. These will be applied to your order at checkout.

  • Is my personal information kept private?

    Please be assured that we consider your personal information to be private and confidential, and at no point will we share it with a third party without your consent. For more information, please read our Privacy Policy.

  • How do I contact the Customer Services team?

    We are here to help you. If you have any problems or questions, please contact our customer services team via email. Our team will get back to you as sson as possible

  • Where is your physical store?

    Physical store of Grandeur – A Fashion Adventure is located at main Tariq road, beside Dolmen Mall, Karachi.
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